Monday, July 17, 2017

Annoying IT guy #1 What's my PAFFWORD?

  For the past 8 months we've had a person in the office on another team and he's annoying the shit out of everyone within earshot. I'm an easy going guy and can take all kinds of shit, especially the stuff beyond my power to control and it rolls off my back. This guy however, is getting to me.

I first became aware of him in the first month of his start because he would do 2 to 3 loud password resets a week over the phone to the help desk. We live in cubicleland and if you talk in a normal voice you don't bug anyone. If you talk at the top of your lungs however, everyone can hear you. The annoying part starts when you hear the same conversation two to three times a week that goes something like this:

"I can't get in"
"I never fill in security questions"
"I've never had to type my login ID like that"
"You're wrong"
"I didn't disable it YOU disabled it!"
"Why does it disable my account just because I type the wrong password in, that's stupid!"
"I don't think you understand how this works"
"I have to support XXXX, it's imperative"
"I support mission critical infrastructure and I need to get access ASAP"
"I demand to talk to your supervisor".
"Potato Whiskey Tango Foxtrot Seven..."

You start to wonder if the people on the other line are doing everyone a favour by locking this guy out (only they're not locking him out, he can't keep his access straight and disables his own accounts).

Not to say he's not entertaining sometimes, one of the best bits we got to hear was when he was giving a help-desk guy shit over the phone recently for supposedly repeating his password to him wrong and he ended up locking himself out again.He called the Help desk back again and started yelling at the guy:

"NO! You're wrong, I distinctly remember you saying "F" as in "FAM!"

What the F*%k is F as in FAM you say? I dunno. Is FAM short for family? The kicker in that exchange was that he thought the guy on the phone told him his password was PAFFWORD. He wrote it down that way...

Now I'm just hearing one side of the conversation but let's see. The Help Desk guy is resetting your PASSWORD. He needs an easy temporary PASSWORD he can tell you over the phone so you can immediately log in and choose a new one. What word could he use for this? Hmm, I dunno maybe PASSWORD? You think?

No.. It was obviously PAFFWORD, stupid help desk guy, he doesn't know what he said, he's obviously wrong.

My god, why did they hire this guy.

(Big thanks to notadroid and TheHappyHippie for those memes ;-)

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